Calling your bank is the first step after a crypto scam. Putting it in writing is the second, and it is often what decides how seriously your claim is treated. A clear letter creates a record, sets out the facts and asks for specific action. Below is a template you can adapt, with notes on what to change.
Why a written letter matters
- ✗ It creates a dated record of your claim
- ✗ It makes sure every payment is listed
- ✗ It asks for specific remedies, not just sympathy
- ✗ It can be escalated to an ombudsman later
The template
Subject: Fraud claim: authorised payments made as a result of an investment scam
Dear Fraud Team,
I am writing to report that I was the victim of a crypto investment scam and to request a refund of payments made from my account [account number, last four digits only]. Between 2026 and 2026, I was deceived into making the payments listed below. I believed I was investing through [platform name], which I now know to be fraudulent. A regulator warning about this platform was published by [regulator] on 2026.
Payments: 2026, [amount], [recipient or exchange], [reference]. Repeat for each payment.
I reported this to [police or fraud centre] on 2026, reference [number]. I ask you to investigate, to consider a chargeback or recall where possible, and to consider reimbursement under your fraud policies. Please confirm receipt and provide a claim reference. I can provide screenshots, messages and transaction records on request.
Yours sincerely, [name], [phone], [email]
Need help preparing your bank claim?
Report your case to AEDFIX for a free review.
What to attach
- A list of every payment, in date order
- Your police or fraud centre reference
- Screenshots of the platform and your balance
- Messages that show the promises and the pressure
- Any regulator warning, for example from the FCA Warning List or the IOSCO I-SCAN
Tips that help
| Be factual | Dates, amounts, names and references |
|---|---|
| Be specific | Ask for chargeback, recall and reimbursement review |
| Be brief | One page plus attachments |
| Keep copies | Save the sent letter and every reply |
Send it the right way
Use your bank’s secure message system or its official complaints address. Avoid sending sensitive documents by ordinary email unless the bank asks. Note the date you sent it.
If the bank refuses
Ask for a final response in writing. In many countries you can then take the case to a financial ombudsman or complaints body for free. Your letter and the bank’s reply become the core of that complaint.
Reporting comes first
If you have not reported to the police yet, do it before or alongside the letter. Use the FBI Internet Crime Complaint Center (IC3), Action Fraud, the Canadian Anti-Fraud Centre or Scamwatch. Banks usually ask for a reference number.
Should I include my full card number?
No. The last four digits are enough. The bank can identify the payments.
Can I send the letter after weeks have passed?
Yes. Send it as soon as you can, because some time limits apply.
A note on timing
Write the letter within a day or two of your phone call, while the details are fresh, and mention the call in the first paragraph: the date, the time and the name of the person you spoke to. If the bank gave you a claim reference on the phone, put it in the subject line. Then diary a reminder to follow up in two weeks if you have not heard back.
Keep every reply in the same folder as your evidence, so your full story is in one place.
bank letter crypto scam: Key takeaways
- Call first, then put it in writing.
- List every payment clearly.
- Ask for specific remedies.
- Escalate if the bank says no.
bank letter crypto scam: Keep reading
- Fake Regulator Emails and Letters: How to Check Them
- Crypto Pump and Dump: How Token Buyers Get Trapped
- Crypto Scam Red Flags: A 15 Point Checklist
- How to Get Money Back After a Crypto Scam
- Telegram and WhatsApp Investment Group Scams
Search AEDFIX bank letter crypto scam on Google, Bing, YouTube, TikTok or ask ChatGPT.
#banklettercryptoscam #fraudclaim #cryptoscam #chargeback #scamhelp #aedfix
General information only, not legal advice. AEDFIX does not promise any recovery outcome.
Want us to review your letter and evidence?
Send AEDFIX your details for a case review.
